Item arrived promptly and was as described. However, trying to learn the status of the shipment by using the phone number on the website was both frustrating and futile, as no one answered despite repeated calls. To further frustrate, the recording directed inquiries to a PFU retail location, which is not where this item was purchased. Fundamental to the notion of “customer service†is the ability of the customer to contact the merchant, and your system clearly needs restructuring in that regard. Thank you.
